- About this policy Mirchh Masala Pty Ltd (ABN 4826 5213 713) is committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Laws”). This Privacy Policy sets out our approach to handling personal information and includes information about how we collect, use, disclose and hold your personal information.
The scope of this Privacy Policy covers the personal information handling practices of restaurants owned by Mirchh Masala in Australia and Mirchh Masala Franchisees. Mirchh Masala does not control the use or disclosure of personal information and may not have access to the personal information held by Mirchh Masala Franchisees. Mirchh Masala Franchisees are responsible for ensuring that your personal information collected by them is handled in accordance with this Privacy Policy and the Australian Privacy Principles.
This Privacy Policy applies to all personal information collected in any way through our company owned and independently owned restaurants, restaurant support centre, customer service centres, using a computer or mobile device, through our website (www.mirchhmasala.com.au) (“Website”). You should read this Privacy Policy carefully because anytime you provide your personal information to us or obtain our goods or services, you consent to the terms of this Privacy Policy.
We may, from time to time, review and update this Privacy Policy. A current version of this Privacy Policy will be published on our Website, or may be obtained free of charge upon request to the contact details below. All personal information collected and held by us will be governed by the most recently updated Privacy Policy.
- Collection of personal information by Mirchh Masala We will only collect personal information from you that we reasonably require for one or more of our business functions or activities, and will do so by lawful and fair means.
The kinds of personal information we may collect from you will depend on what type of interaction you have with us. However, it may include:
- Information such as your name, postal address, date of birth, gender, occupation, telephone number, email address, age, IP address, and credit or debit account details;
- Personal information you provide to us when you participate in a promotion, competition, promotional activity, loyalty program, survey, market research or customer behavioral activity, or subscribe to our mailing list;
- Personal information obtained through the use of our Website, or interacting with or by following our social media pages like Facebook, Twitter, and Instagram;
- Personal information you provide to us via a Mirchh Masala branded restaurant, customer service centre, or support centre, or when you place an order in-store, by telephone, or via Mirchh Masala’s mobile or electronic ordering system. This information may include your name and contact details, menu preferences and previous order information, IP address, and financial information including credit card details and payment details;
- Your records of communication with us when you submit an enquiry or make a complaint.
If you interact with us through our Website or a mobile application we may also collect personal information about you including:
- Usage and preference information, including by the use of cookies which is detailed further below in the section entitled “Cookies and passive information collection”;
- Information about the device you are using;
- Other information including your IP address, access dates and times, browser type, and pages visited.
In some circumstances, we may collect personal information from third parties such as credit reporting agencies or our marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.
You have the option of not identifying yourself, or to use a pseudonym when dealing with us. However, in some cases, it will not be practicable to deal with you anonymously or using a pseudonym, including when you have elected to receive direct marketing materials or requested delivery of products or services from us, in which case we may be unable to provide you with materials, products, or services if you do not identify yourself.
We will not collect sensitive information about you (such as information about your racial or ethnic origins or political or religious beliefs) unless the collection is required by law or you have consented to such collection including if you are applying for a position with Mirchh Masala or to become a Mirchh Masala Franchisee.
- The purpose of collecting your personal information We will generally only collect and use your personal information for the primary purposes of:
- Carrying out general business operations;
- Providing you with goods and services;
- Communicating with you;
- Responding to your inquiries or complaints;
- Meeting legal and regulatory obligations;
- Conducting, improving, and developing a relationship with you; and
- Marketing (such as providing you with information about Mirchh Masala products and promotional notices and offers).
- How your personal information is held Where we store your personal information depends on the interaction you have had with us. However, some areas may include:
- Databases for processing customer inquiries or feedback;
- Email or SMS databases for marketing communications.
We take reasonable steps to protect your personal information from loss or unauthorized access. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your personal information if there is no longer a need to retain it. These measures may vary depending on the type of information concerned, the way it was collected, and how it was stored.
- How your personal information will be used We use your personal information for our business functions and activities, and to provide products and services to you, which may include:
- Processing meal orders you place with us in our branded restaurants or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your meal orders, providing you with our products and services, and processing meal refunds where applicable;
- Locating the nearest restaurant to you and providing you with location-based notifications;
- Administering and responding to your inquiry or feedback about our products and/or services;
- Conducting, and allowing you to participate in, a Mirchh Masala promotion, competition, promotional activity, loyalty program, survey, market research, or customer behavioral activity;
- Providing marketing and advertising materials for current and future products and services, invitations to events and special offers, competitions, and promotions in person and through other means including our Website, telephone, mail, electronic messages (e.g. SMS, MMS, instant messaging, and email) or any other form of electronic, emerging, digital, or conventional communication;
- Analyzing our products and services to improve and develop new products and services;
- Assisting you with remembering and re-ordering from our menu in the future;
- Administering and conducting traineeships;
- Facilitating our internal business operations, including the fulfillment of any legal and regulatory requirements;
- Maintaining and improving the operation or navigation of our Website;
- Processing and considering your employment application and conducting reference checks (refer to Employment Application section below);
We operate CCTV cameras at our premises and restaurants. Images captured by our CCTV cameras are collected, used, and stored for security and operational purposes, and to assist with any investigations relating to incidents or accidents at our premises and restaurants.
We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.
- Disclosure of personal information to third parties We may disclose personal information we collect from you:
- To related companies, Mirchh Masala Franchisees (or to Mirchh Masala and its related companies if a Mirchh Masala Franchisee collects the personal information), suppliers, consultants, contractors, and agents for the purposes set out in the section above entitled “How your personal information will be used” or for other purposes related to the purpose for which the personal information is collected and which you would reasonably expect us to do so. For example, your name and telephone number may be disclosed to our supplier to enable that supplier to respond to your request for information about a particular product it produces;
- To relevant Federal, State, Territory food safety authorities, and health authorities for the purpose of investigating a food safety or health issue;
- If you are an employee or trainee, to Federal and State educational training institutions for the purpose of conducting retail training and receiving funding for such training;
- To Mirchh Masala Franchisees, including those located in Australia and New Zealand, if you have made an inquiry or complaint relating to a store that is owned and operated by one of our Mirchh Masala Franchisees;
- To third parties to help us analyze our business practices and improve our products and services, and obtain feedback;
- To third-party service providers that we use to help us conduct our business (including but not limited to technology service providers, archival service providers, and marketing and communications agencies and service providers);
- To our professional advisors and insurers in the course of obtaining professional advice;
- In the event there is a change of ownership of any Mirchh Masala business, to the new owners of the business (but only on the basis that the personal information is kept within the business);
- Where the law requires or authorizes us to do so;
- To others that you have been informed of at the time any personal information is collected from you;
- To others that you have consented to, including to facilitate your transactions with a third party via our Website.
We will take reasonable steps to ensure that any third-party service providers we disclose your personal information to comply with the Australian Privacy Principles when using and handling your personal information.
- Cookies and passive information collection When you access our Website, small data files called ‘cookies’ may be placed on your computer, mobile device, tablet, or other internet-enabled devices. A cookie is a small data file that a website stores on your device, which is used to collect information about your visit to our Website.
Our Website and electronic ordering systems may use cookies, web beacons, or similar technologies to collect and store certain information. This information may include your IP address, browser type, the date and time you access the Website, your internet service provider or mobile carrier, referring/exit pages, and URL addresses, and potentially information on your interaction with our Website.
We use cookies and web beacons for various purposes including:
- To remember your preferences and track your use of our Website;
- To improve our Website, our marketing and communications, and your experience when visiting our Website;
- To measure the effectiveness of our promotions and other communications;
- To analyze the traffic to our Website.
You may refuse or disable cookies by adjusting the appropriate settings in your browser, but please note that some parts of our Website may not function properly if cookies are disabled. By continuing to use our Website without changing the settings, you are agreeing to our use of cookies.
- How to access and correct your personal information We will take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, and complete.
If you would like to access, update, or correct your personal information held by us, you may submit a written request by using the contact details below. We will take steps to verify your identity before granting access or making corrections.
If you request access to your personal information, we will give you access unless providing you with access would unreasonably impact on the privacy of others, or is otherwise not permitted under the Privacy Laws. We may charge you a reasonable fee for providing access to your personal information but will not charge you for making a request or for correcting your personal information.
If we refuse to give you access to or correct your personal information, we will notify you in writing setting out the reasons for our decision (unless it would be unreasonable to provide those reasons).
- Direct marketing By providing your personal information to us, you consent to us sending you direct marketing communications about our products and services, including by email, telephone, SMS, or other means, unless you have opted out.
If you no longer wish to receive direct marketing communications from us, you can opt out at any time by contacting us using the contact details below or by using the opt-out facilities provided in the marketing communications.
- Changes to our Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. When we make changes to this Privacy Policy, we will update the “last updated” date at the bottom of this page.
- Contacting us If you have any questions or concerns about this Privacy Policy, or if you would like to request access to, correction of, or deletion of your personal information, please contact us at:
Mirchh Masala Pty Ltd
123 Example Street, Brisbane, QLD 4000
Phone: +61 7 1234 5678
Email: [email protected]
Last updated: [01 March 2024]